This Policy applies to all Bournemouth English Book Centre and BEBC Distribution Clients. It is effective as of February 2002.

ALL RETURNS MUST BE AUTHORISED BY BEBC. UNAUTHORISED RETURNS WILL NOT BE ACCEPTED FOR CREDIT.

The following conditions apply:

1. All returns must be authorised by BEBC. Unauthorised returns will not be accepted for credit. Returns requests must be made in writing. Fax: 0845 130 9300 (UK only) or +44 (0) 1202 712913 Email: returns@bebc.co.uk

2. When requesting authorisation the original invoice number(s) must always be quoted. Authorisation cannot be given without this proof of purchase.

3. Sometimes, only the title page of faulty or damaged books with a value of less than £20.00 need be returned. This page must show the ISBN and printer of the book. Where a publisher insists on the return of the complete book (e.g. Pearson), BEBC will indicate what is required when giving authorisation.

4. Faulty or damaged cassettes/videos etc must be returned complete – part sets are not acceptable and cannot be credited.

5. A 10% handling charge (minimum £5.00) will be levied on those returns for which BEBC was not at fault.

6. Returns will only be authorised for goods invoiced by BEBC within the previous 6 month period.

7. Credit will not be given for any goods received defaced in any way, for example by the use of price stickers, school stamps, paper clips, staples or which arrive in BEBC's warehouse damaged in transit through inadequate packing etc.

8. Out of print titles may not be accepted by BEBC. Authorisation to return out of print titles may be subject to delay whilst the publisher's consent is sought.

9. The following are sold on a firm sale basis and will not be accepted as returns unless faulty or damaged:
All titles published by John Benjamins, Express and Richmond Publishing.
All non-stock titles.
Any audio visual or recorded materials e.g. videos, audiocassettes, computer software.

10. Returns must be sent, carriage paid, to:
BEBC (Returns Dept) 15 Albion Close Parkstone Poole BH12 3LL
Boxes must be marked with the reference issued at the time of authorisation, otherwise credit will not be given.

11. In the case of incorrect supply, goods received damaged in transit or faulty goods, BEBC will refund the carriage cost.

12. Returned goods which do not comply with these conditions will not be credited and customers will be asked to collect them within 28 days. If they are not collected within this time we reserve the right to dispose of them.

If you have any queries please contact:
Tel: + 44(0) 1202 712934
Fax: + 44(0) 1202 712913
Email: webenquiry@bebc.co.uk