The Bournemouth English Book Centre Ltd Terms and Conditions

Pricing

The prices on this website are based on the UK publisher's prices in pounds sterling and are kept up to date on a regular basis. However, they may be subject to change without notice. The exchange rate used for the € -Euro is reviewed monthly and amended, when appropriate, on the first working day of the month.

Prices are reviewed in January each year, in line with any Publisher increases.  Customers will be advised of any significant increases at the time of the order.  All listed prices exclude VAT unless otherwise indicated.  Further details can be found on our Payment Page.

Discounts

Discounts may be available on large orders for ELT books – please contact our Marketing Department for details. If a website discount/offer differs from an existing customer’s agreed terms the greater of the two discounts will be applied to the order.

Availability

Every effort is made to stock all popular EFL titles and we aim to despatch orders from stock on the same working day. If an item is not currently in stock, the despatch information is displayed beneath the title.  Orders placed after 3.30pm may not qualify for same day despatch.

BEBC only despatches orders Monday – Friday.

In the case of an item being unavailable, we will advise you by email if the availability expectations change or if any items prove to be unavailable.

Cancellations

Cancellations for any lines not immediately available from stock must be made within 48 hours to enable us to liaise with our suppliers. We reserve the right to apply charges to late cancellations.

Upon delivery

Discrepancies or damage must be reported to BEBC within 7 days of receipt.

Links

BEBC cannot be held responsible for the content of external websites.

If you have any queries please contact:

Tel: + 44(0)1202 712933
Fax: + 44(0)333 800 1901 
Email: webenquiry@bebc.co.uk

Returns Policy and Invoicing

RETURNS/INVOICES

BEBC Returns Policy

All returns must be authorised by BEBC. Unauthorised returns will not be accepted for credit.

The following conditions apply:

1. Returns requests must be made in writing: Email: returns@bebc.co.uk or Fax: + 44(0) 333 800 1901. When requesting authorisation, the original invoice number(s) must always be quoted. Authorisation cannot be given without this proof of purchase. NOTE: All eBooks purchased from BEBC are non-returnable and we will not accept returns for eBook codes. If an ebook becomes corrupted or requires replacement during the normal course of use, please contact us and we will direct you to the correct publisher who can deal with your eBook issue.

2. Sometimes, only the title page of faulty or damaged books with a value of less than £20.00 need be returned. This page must show the ISBN and printer of the book. Where a publisher insists on the return of the complete book (e.g. Pearson), BEBC will indicate what is required when giving authorisation.

3. Faulty or damaged CDs or DVDs must be returned complete – part sets are not acceptable and cannot be credited.

4. A 10% handling charge will be levied on those returns for which BEBC was not at fault.

5. Returns will only be authorised for goods invoiced by BEBC within the previous 6 month period. ALL EBOOKS ARE FIRM SALE ONLY

6. Credit will not be given for any goods received defaced in any way, for example by the use of price stickers, school stamps, paper clips, staples or which arrive in BEBC's warehouse damaged in transit through inadequate packing etc.

7. Out of print titles may not be accepted by BEBC. Authorisation to return out of print titles may be subject to delay whilst the publisher's consent is sought.

8. The following are sold on a firm sale basis and will not be accepted as returns unless faulty or damaged:
All titles published by John Benjamins, Express and Richmond Publishing. ALL EBOOKS FROM ALL PUBLISHERS ARE FIRM SALE ONLY!
All non-stock titles.
Any audio visual or recorded materials e.g. videos, DVDs, CDs, computer software.

9. Returns must be sent, carriage paid, to:
BEBC (Returns Dept) Unit 4 Albion Close Parkstone Poole BH12 3LL, UK

BEBC can arrange for collection of goods provided they are packed and sealed in suitable boxes. There is a £15 per box charge for this service.

Please note: Goods must be packed securely and in cartons no heavier than 25kg.

10. In the case of incorrect supply, goods received damaged in transit or faulty goods, BEBC will refund the carriage cost.

11. Returned goods which do not comply with these conditions will not be credited and customers will be asked to collect them within 28 days. If they are not collected within this time we reserve the right to dispose of them.

12. You will be invoiced separately for any collection and handling charges applying to your return.

13. All goods shall remain the property of BEBC until payment is made in full by the client.

If you have any queries, please contact:
Tel: + 44(0)1202 71555
Email: elt@bebc.co.uk

Privacy Policy

We are the Bournemouth English Book Centre (“BEBC”) and we value the relationship we have with our customers. We recognise that, in order to work with you, you will need to share information with us so that we can provide you with our services.

Therefore, we have created this privacy policy to explain how BEBC collects and uses your information. We will also explain the steps we take to protect any information you provide when using our website.

BEBC is committed to ensuring that your privacy is protected. Should we ask you to provide information to help us identify you when you are using our website we will only use your information in accordance with this privacy statement.

BEBC reserves the right to amend this policy from time to time by updating this page and you are advised to review this page from time to time to ensure you continue to be happy with the terms of this policy.

What we collect:

We may collect the following information about you:

• Name
• contact information including telephone numbers and email addresses
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers provided by BEBC or from the publishers of the materials we sell.

What we do with the information we gather:

We require this information to process the orders you place and to ensure you receive your orders within the terms offered by us. Additionally, we use this information for:

• Internal record keeping e.g. to raise your invoice and provide you with a statement of your account and also to deliver your orders.  
• To improve our products and services.
• Sending order confirmations.

Whilst we will never sell your data, we do need to share it with third parties to facilitate delivery. As such, the information we share with our delivery provider includes your name, address and in some cases a contact number so that the delivery driver can contact you to fulfil the delivery.

Periodically, we may also send promotional emails about new products, special offers or other information which we believe may be of interest. However, we shall only do this if you have provided us with your consent to do so. You can withdraw your consent at any time and you will no longer receive information from us.

BEBC will never sell your personal data to any third party and nor will we process your data outside of the European Economic Area (EEA). However, if you are paying by credit card, please note that our third-party card-payment-service provider may process some of your data outside of the EEA.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or post. We may use the information to customise the website according to your interests.

Security:

We are committed to ensuring that your information is as secure as possible. In order to prevent unauthorised access or disclosure, we have put in place physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies:

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages you visit on our website. This helps us analyse data about web page traffic and improve our website and tailor how you access our products and services. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website and can help us improve the service we offer, for example, enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites:

Our website may contain links to other websites of interest. However, once you click onto one of these links you will leave the BEBC website. BEBC has no control over the content or security of any other website. Therefore, we cannot accept responsibility for any loss or damage suffered or howsoever caused. You must exercise due care when visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information:

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at webenquiry@bebc.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 2018. If your request is made prior to 25 May 2018, the fee payable is £10. Thereafter, no fee is payable. If you would like a copy of the information held on you please write to The Data Protection Manager, Bournemouth English Book Centre Unit 4, Albion Close, Parkstone, Poole, Dorset BH12 3LL UK.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect:

The table below lists the cookies we collect and what information they store.

*Where the VAT indicator is shown, VAT will be added at Checkout (applies to UK and EU customers only). For more details please go to our Payment Page.