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Payment, Postage and FAQs

Payment Methods

We accept payment by  Credit or Debit card (VISA, Mastercard, Switch), Paypal, cheque or bank transfer.

We regret that we are not able to accept Electron cards or American Express.

For your convenience we have a £ - Sterling and a € - Euro Account. All Account Numbers / Sort Codes, etc. are shown on our invoices.

The standard invoicing (billing) currency is £-Sterling. However we would be delighted to provide invoices in Euros (there is a EUR - € button – top right above the Menu Bat). Please select this when placing your order.

Credit Accounts

For information on opening a credit account please contact our Marketing department.  Alternatively you can download our Credit Application Form.

+VAT*  UK Rules  [Applies to UK and EU Customers only}

Books on their own are not subject to VAT (Value Added Tax).

Some Books with CDs, CD-Roms, DVDs, Online Access Codes are subject to partial VAT.

CDs, CD-Roms, DVDs, E-Books, etc. are fully vatabale.

The current UK VAT rate is 20%. The amount of VAT charged on your Order will be shown in your Shopping Basket / at Checkout.

If you are ordering outside of the UK and EU you will NOT be charged VAT.

VAT Explanation

+VAT*  UK Rules  [Applies to UK and EU Customers only}

Books on their own are zero rated (Z) for VAT.

Some Books with CDs, CD-Roms, DVDs, Online Access Codes are subject to partial VAT (M)

CDs, CD-Roms, DVDs, E-Books, etc. are fully vatable (S).

The current UK VAT rate is 20%. The amount of VAT charged on your Order will be shown in your Shopping Basket / at Checkout.

If you are ordering outside of the UK and EU you will NOT be charged VAT.

Adoption Copy * [Where you see this ticked next to a title]

Look out for Adoption Copy on the Coursebook Title Page.  Not seen this book before?  Considering using it for your classes? We will reimburse you for one copy if you order 12 or more copies for your students (within a 6 month period).

Please contact our Customers Services Department quoting your Invoice Numbers as proof of purchase of both orders. We will credit your account. Strictly one Gratis copy per institution.

*Applies to UK and Eire customers only.

ELT Delivery Charges

Delivery times and prices vary significantly between different countries.The delivery times quoted are provided as a guideline only.

Urgent Deliveries: Next-day / Express deliveries are available at additional cost.

UK

UK Online Orders (Website Offer!)        FREE
Otherwise:
1 - 24 items                                        £5.00
25 or more items                               FREE

Stock items despatched within 48 hours. Delivery: 1 - 3 days. [3 -5 days to non-mainland] A supplement of £15.00 will be charged for all parcels over 2kg to addresses not in mainland UK & the Scottish Highlands. Applies to Isle of Man, Isle of Wight,Isles of Scilly, Northern Ireland & selected postcodes areas - AB, FK, HS, IV, KA, KW, PA, PH & ZE.
 

UK Express Deliveries
We offer next morning weekday delivery (guaranteed before 10.30am) ; the additional charge is £15.00 per box.

Saturday delivery is available at a charge of £25.00 per box. Please contact us to make arrangements.
 

UK Collections (for returns)
We would be pleased to arrange collections; for mainland
UK addresses the charge for this is £12.50 per box.

For all large* Overseas Orders
We recommend you contact us for a quotation based on the total weight of your order.
*Large = more than 200 items.

Selected EU Countries 1

Austria, Belgium, Channel Islands, Denmark, France, Germany, Ireland, Luxembourg, Netherlands
1 item - £5.50                              

2 items - £8.00

3 items - £10.00                               

4 - 24 items - £18.50          25 - 49 items - £32.50         50 - 99 items - £65.50          100 - 199 items - £90.50

Other EU & European Countries 2

Czech Republic, Finland, Greece, Italy, Norway, Portugal,Slovakia, Spain, Sweden
1 item - £5.50                              

2 items - £8.00                                                      

3 items - £10.00            

4 - 24 items - £22.50          25 - 49 items - £32.50          50 - 99 items - £85.50         100 - 199 items - £150.50
 

Please contact us for a quotation for larger orders.

Other EU & European Countries 3

Bulgaria, Croatia, Estonia, Hungary, Latvia, Liechtenstein,Lithuania, Poland, Romania, Slovenia, Switzerland**
1 item - £5.50                             

2 items - £8.00                               

3 items - £10.00                                  

4 items - £12.00            5 - 8 items - £16.50             9 - 15 items - £22.50          16 - 19 items - £27.50        20 - 39 items - £58.50
40 - 79 items - £85.50    80 - 119 items - £125.50     120 - 159 items - £158.50   160 - 199 items - £190.50

Please contact us for a quotation for larger orders.

Delivery: 4 - 12 working days for stock items
Switzerland: 4 items: £15.00, 5-8 items:£20.00, 9-19 items: £29.00 

Rest of the World

i.e. Africa, Americas, Asia, Australasia, Far East, Middle East, other countries in Europe not mentioned above.
1 item                            £10.50
Each additional item     £4.70

Please contact us (nick.edwards@bebc.co.uk) for a quotation for large orders.
Delivery: 3 - 20 working days for stock items
Please note: The above delivery charges are correct at the time of going to press; they however, subject to alteration without notice

BFPO - £25.00 per box (10kg max per box)

How to Buy

You can place orders using a range of different services shown below.

Online
Using our On-line Bookshop which is part of this website. Search for books and order online

Telephone
+44 (0)1202 712933

Fax
+44 (0)333 800 1901
Please complete and fax back our order form (PDF - 88kb)

E-mail
webenquiry@bebc.co.uk

Post
Please complete and post back our order form (PDF - 88kb) to:

BEBC Mail Order
Albion Close
Parkstone
Poole
Dorset
BH12 3LL
UK

Teleordering - Nielsen (Trade only)
BEBC Mnemonic

FAQs

> I AM LOOKING FOR BOOKS ON ENGLISH LANGUAGE TEACHING, WHAT KIND OF BOOKS DO YOU STOCK?

We stock books on the promotion of student and teacher development, lesson planning, testing and evaluation of students, as well as other aspects of methodology, We also have books containing photocopiable materials for a wide variety of games.

> I'LL BE TAKING AN EXAM SOON. DO YOU HAVE ANY PRACTICE PAPERS OR OTHER EXAM PREPARATION MATERIALS WHICH I CAN STUDY TO HELP ME PREPARE?

We have practice papers and preparation materials for a wide range of exams. The University of Cambridge English provides exams including Starters, Movers and Flyers for Young Learners (YLE), Cambridge English First (FCE), Cambridge English Preliminary (PET), Cambridge English Business (BEC), Cambridge English Advanced (CAE) and Cambridge English Proficiency (CPE). As well as the Cambridge Main Suite Exams, reference materials are also available for the Business English Certificate and IELTS exams. Please visit our Exam page on the website here @ http://www.bebc.co.uk/book-categories/exams

> CAN I COLLECT MY ORDER FROM BEBC?

Although we are (strictly speaking) a warehousing operation and not open to the public, we can offer browsing/buying facilities if you have a particular request. If you are in the Poole area, just ring us in advance on 01202 712933 to discuss your needs and we will do our best to accommodate you. 

> IF I BUY A LARGE NUMBER OF BOOKS AT THE SAME TIME, AM I ENTITLED TO A DISCOUNT?

For teachers ordering regularly – on behalf of a school, college or company – or working on your own...please contact our Marketing Department - info@bebc.co.uk. Please give details of the titles you think you may be ordering on a regular basis and an indication of the number of copies. We will get back to you within 24 hours (weekends excluded).

About our Site

 > HOW DO I PLACE AN ORDER?

There are four ways to order with us: through the website; with our customer services team, by mail order or fax.

Through the website: If you want to order from the bebc.co.uk website, select your item(s) and click on the ‘buy’ button. You will get a ‘Continue shopping’ or ‘Checkout’ option box. Once you have pressed 'Checkout ' you will be directed to an easy to use step-by-step journey to purchase your products.

With our customer services team: You can call or email our customer services team who will be happy to take your order via email using elt@bebc.co.uk , Fax +44 (0)333 800 1901 or over the phone, Telephone: +44 (0)1202 712933 during business hours (8.30am-5.00pm Monday to Friday excluding UK Bank Holidays and Public Holidays).

By mail order: You can send your order by writing or by using our download order form together with a cheque, payable to: BEBC Mail Order, Albion Close, Parkstone, Poole, Dorset, BH12 3LL, UK 

 > WHY DO I NEED TO CREATE AN ACCOUNT?

Creating an online account allows you to shop much more efficiently and allows you to view your order history. You don’t have to worry about entering your details every time you want to shop with us. Simply fill in your details and create your own personal password. Your details will be saved securely,  and you can change your details at any time by logging in and clicking on ‘My Account’ which will take you to the ‘Account information’ page.

> HOW DO I SEARCH FOR A PRODUCT?

You can browse or search for the items you would like to order using our 'Categories' menu, 'New Titles', 'Special Offers' etc. You can also use the ‘Search’ function at the top of each page for a quicker search, by ISBN number, book title or a key word.

 > CAN I DELIVER TO A DIFFERENT ADDRESS THAN MY HOME ADDRESS?

Yes, you can choose a different address to deliver your goods to other than your billing address by clicking on the option at the 'checkout' page.  This address will be stored and used anytime you order again via the checkout.