Career Paths: Call Centers Teacher's Guide
by Dooley / Evans / Miranda Published by Express Publishing
Career Paths: Call Centres is a new educational resource for call centre professionals who want to improve their English communication in a work environment. Incorporating career-specific vocabulary and contexts, each unit offers step by-step instruction that immerses students in the four key language components: reading, listening, speaking and writing. Career Paths: Call Centres addresses topics including communications equipment, job opportunities, answering calls, tech support and automated systems.
The series is organized into three levels of difficulty and offers a minimum of 400 vocabulary terms and phrases. Every unit includes a test of reading comprehension, vocabulary and listening skills and leads students through written and oral production.
A variety of realistic reading passages
45 reading and listening comprehension checks
Over 400 vocabulary terms and phrases
Guided speaking and writing exercises
Complete glossary of terms and phrases
The Teacher's book contains a full answer key and audio scripts.
The audio CDs contain all recorded material in American English and British English.
Books 1-3 of Career Paths: Call Centres are rated for the Common European Framework of Reference for Languages at A1, A2 and B1 respectively.