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Published 2016.
Career Paths: Call Centres is a new educational resource for call centre professionals who want to improve their English communication in a work environment. Incorporating career-specific vocabulary and contexts, each unit offers step by-step ...
Published 2016.
Career Paths: Call Centres is a new educational resource for call centre professionals who want to improve their English communication in a work environment. Incorporating career-specific vocabulary and contexts, each unit offers step by-step instruction that immerses students in the four key language components: reading, listening, speaking and writing. Career Paths: Call Centres addresses topics including communications equipment, job opportunities, answering calls, tech support and automated systems.
The series is organized into three levels of difficulty and offers a minimum of 400 vocabulary terms and phrases. Every unit includes a test of reading comprehension, vocabulary and listening skills and leads students through written and oral production.
Included Features
A variety of realistic reading passages
Career-specific dialogues
45 reading and listening comprehension checks
Over 400 vocabulary terms and phrases
Guided speaking and writing exercises
Complete glossary of terms and phrases
The Teacher's book contains a full answer key and audio scripts.
The audio CDs contain all recorded material in American English and British English.
Books 1-3 of Career Paths: Call Centres are rated for the Common European Framework of Reference for Languages at A1, A2 and B1 respectively.
