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- ISBN: 9780521124737
- Category: Business English - Skills, Grammar & Vocabulary
- Status: Temporarily out of stock. Despatched within 4 working days.
£26.42 + VAT: £0.53
Contact Us! Call Center English Skills Coursebook with Audio CD
by Lockwood / McCarthy Published by Cambridge University PressPublished 2009.
CONTACT US develops high-end professional English language communication skills for the BPO industry. The Coursebook contains 10 units with a total of 100 hours of motivating and highly relevant training material. The units are based on real calls taken from a cross-section of industries. The units need not be completed in sequence nor in full; the course is designed to allow trainers and students to use materials flexibly from the book according to their needs.
